We're here to help you get the most out of our apps. Whether you need technical support, want to report a bug, or have feedback to share, we're committed to providing you with excellent support.
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Our BC PNP Calculator uses the official scoring criteria from the BC Provincial Nominee Program. However, immigration policies can change, so we recommend verifying with official sources and consulting with immigration professionals for your specific situation.
Click the "+" icon next to any video, then select "Add to Playlist" or create a new playlist from the navigation menu. Your playlists are automatically saved locally on your device and will persist across app sessions.
Check your internet connection and try refreshing the page. If videos still don't load, it might be due to regional restrictions or temporary YouTube API issues. Please contact us if the problem persists.
Yes! Both apps prioritize your privacy. The BC PNP Calculator performs all calculations locally on your device, and the K-pop Videos app stores playlists locally. We don't collect or store any personal information on our servers.
For iOS apps, updates are available through the App Store. For web versions, simply refresh your browser to get the latest version. We regularly update our apps with new features and bug fixes.
We typically respond within 24-48 hours
For urgent issues, please include "URGENT" in your subject line